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Why was my serial number revoked? I'm pretty sure I entered it when I purchased it. Why can't I enter in my serial number now? I purchased CS6 from amazon last summer. CS6 is about 4 years old, so did you buy a NEW boxed product direct from Amazon, or did you buy from an Amazon merchant?
I was able to talk to Rachit at Adobe via chat. It appears the software I purchased from Amazon is pirated, so I'm taking necessary action to hopefully clear it up and get a refund from Amazon and then re-purchase it properly. But I'll answer a couple of your questions. I bought it from Amazon's third party -- Fulfillment ExpressDeals.
I've filed a complaint with Amazon, so hopefully I can get a refund and re-purchase it via an authorized Adobe reseller. I sent a very detailed message to Rachit and asked him to forward it on to you.
Before reading your message, I thought you were his boss. You can disregard the email if you'd like. At any rate, is it possible to delete my question from the forum? I have my very disappointing answer. Link to buy CS6 via telephone http: According to what I read in a forum message, Mac newer than I don't know if that means only Win7 and you may not buy if you have Win8.
Please note that, although Adobe tells you your key was pirated, that is most likely not the case. It is almost certainly not the case if the key used to work. Adobe has been revoking CS6 keys for no reason. No, CS6 works just fine with Windows I think their logic runs something like "Windows 10 came out after CS6, so if you have Windows 10 even if that's not what your computer came with we're going to force you into our subscription model, even if you purchased fully legal permanent licenses to other versions of the software.
We aren't going to tell you, either - we're just going to remotely disable your software by telling our authentication servers your key was revoked, and there's not a damn thing you can do about it. Except there is something we can do about it. There are more than enough people to whom this has happened to form a legal class.
It may be time to get their attention by dragging them to court. They may have a hard time finding a jury with no experience with Adobe, however. The company has gone out of its way to annoy users for at least a couple of decades. I, for one, would love to see these arrogant jerks pay a massive settlement, but I'd take getting access restored to the software I already paid for. I also have the same issue. I bought a boxed version and the serial number worked - but since upgrading to Windows 10, it says that the serial number has been revoked.
This doesn't make sense because the programs still work. Is Adobe providing a solution to this? I have the same issue. I am installing my CS6 on a new computer after deactivating it on my old computer and the message I get is that my serial number has been revoked. On Fri, Dec 30, at 4: Can you please contact support for this issue via https: I did decode the serial; number that you had privately messaged me. I have replied to your message, please check. I have installed and uninstalled on three different macs without an issue.
When I tried to put it on my new iMac I received the message that my serial number had been revoked. Spent over an hour chatting online about this and was essentially told and pushed to purchase creative cloud as I had a pirated product and there was nothing that could be done.
If it indeed was pirated, why did it work for two and a half years and now it is revoked? When I try to activate it, it says my serial number has been revoked! Was working fine on the same laptop but I had to reset my laptop due to some technical issue and adobe and most applications was erased - I haven't needed to use the software so have taken a few months before deciding to re install only to realised my serial number has been revoked.
I don't understand and can't get any phone support for this issue. Would really appreciate if someone from adobe can assist. Same thing has happened to us. CS6 has worked for the last few years on this machine without complaint. Upgraded to OSX I've been using CS6 for a few years on two different Macs.
Just got a message saying my "license has been revoked". Same message on both computers. Can't get phone support. It's clear that Adobe don't care about their customers who paid a lot of money to buy their software -- no response from any of their help channels! We understand it is frustrating to find out you have unknowingly purchased non-genuine software from an unauthorized reseller.
In your case, you can use the following form to report the reseller:. Taken from - Adobe Genuine software. I have a fully licensed CS6 Master Collection, which legally should run for as long as I choose since it was bought outright on the old payment model Adobe used.
I have 2 Macs , both the same model and spec , I use them at separate times in different places and have recently had to restore one of the Macs. I had to do this because I trialled one of the CC programs that I didn't have, then when that trial ended , for some reason it wouldn't allow me to reuse CS6.
So I restored my Mac, reinstalled CS6 and would you know it, it says licence revoked. I need this resolving, I cannot work without them and I don't actually require CC just yet. Could you please check that you are installing Master Collection CS6 using the serial number in your account ending with , as this was issued as a replacement to the serial number ending I am having this issue also.
My cs suite reverted to the trail version and my serial number has been revoked. I also have a fully licensed CS6, it was bought outright 3 years ago on the old payment model Adobe used. As far as I am aware, and please correct me if I am wrong, there is no time limit on existing legally purchased licences.
Hence this action is illegal. How do I quickly resolve this issue? Unfortunately the serial number you supplied has been revoked due to piracy. I agree about the legal suit. I have been using CS6 for years and now my rights have been revoked. Please contact support for further advice - Contact Customer Care. Thank you for the auto response and sending me to a do loop i. Where I started in the forum without resolution to my revoke software that y'all sold me.
I purchased several years ago my original password dated , however I will look. I am pretty certain, as I got burned years ago buying software through eBay and never done it again. I said the same thing. On a new activation I might accept that it was counterfeit but they activated these copies. Worked fine before a hard drive reimage no the code is pirated? The laptop it was on had an issue with its display.
We had another computer of the same make and model and switch the hard disk drive so that it could still be used. Once it was switch to the new machine, it went into trial mode and stopped working. What are my options? I am currently being "escalated" but what correspondence was sent is invisible to me.
My intention is to report Adobe to my State's Attorney General if the matter is not resolved. Like others, I have had this license since CS6 first came out. I registered it, but it has disappeared from my registered products. I have received support on the license many times including resetting my activations as I have changed computers and OS a number of times.
I have always been recognized as a valid customer with a valid license, and my license was recognized as registered to me. Now I am told that Adobe flagged my license as pirated software. This isn't a bad number, they actively disabled my software after I had been using it for 5 years. The reseller I bought it from is no longer in business, and, surprise, is not on the list of Adobe partners yeah because it was 5 years ago. I suspect that this is like the mortgage swindling where they are taking advantage of old records and old purchases and people's exasperation and willingness to give up to revoke valid purchases because, somehow, the burden of proof is on us now, with 5 year old receipts saying the code is valid when they get to say what is valid or not.
It looks very much like a means of ripping people off to get them to buy new software. I am a 25 year customer and after many hours on the phone Adobe agreed to provide a satisfactory resolution however they have not followed through to fulfill their agreement. I have a CS6 volume license which provides keys for both Windows and Mac and here lies the problem.
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Cubase 7 With a lot of musical options than ever, Cubase seven delivers a really unmatched inventive production expertise. I suspect that this is like the mortgage swindling where they are taking advantage of old records and old purchases and people's exasperation and willingness to give up to revoke valid purchases because, somehow, the burden of proof is on us now, with 5 year old receipts saying the code is valid when they get to say what is valid or not. On Fri, Dec 30, at 4: You say you have a Volume License. I have been using CS6 for years and now my rights have been revoked. Place the patcher into the "Adobe" folder.
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Learn how your comment data is processed. The company has gone out of its way to annoy users for at least a couple of decades. I suspect that this is like the mortgage swindling where they are taking advantage of old records and old purchases and people's exasperation and willingness to give up to revoke valid purchases because, somehow, the burden of proof is on us now, with 5 year old receipts saying the code is valid when they get to say what is valid or not. Supported Adobe CS6 Products: I sent a very detailed message to Rachit and asked him to forward it on to you. Taken from - Adobe Genuine software.
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It appears the software I purchased from Amazon is pirated, so I'm taking necessary action to hopefully clear it up and get a refund from Amazon and then re-purchase it properly. This isn't a bad number, they actively disabled my software after I had been using it for 5 years. I have been using CS6 for years and now my rights have been revoked. I wanted to buy CS6 but they said it isn't supported on OS I went there before contacting you and the only thing available is a knowledge base- no contact phone numbers or emails. Add the text below to the bottom of your hosts file. The host file is located C: You can disregard the email if you'd like. This could be why the serial number was revoked. An Adobe employee will have Staff next to their forum name Painless Video Creation is very astonishing feature of Adobe Photoshop CS6 which provides you quick and easy adornment, elimination, image administration, audio and other formats for your pictures. On Fri, Dec 30, at 4: Provide a best and easy to use. We aren't going to tell you, either - we're just going to remotely disable your software by telling our authentication servers your key was revoked, and there's not a damn thing you can do about it.